FAQs: Student Storage and Shipping

General Questions

What makes ODS the best option?

We are the #1 student storage option because we have the best prices, most convenient service, greatest employees, and the largest box in student storage. We designed our processes with students in mind so we can provide top notch service to students and their families. We help you focus on the things that matter like finishing the year strong, preparing for interviews, and traveling safely. We promise to take great care of your belongings while you're away from campus!

Where is info for my school?

If you want to find ODS Box Days and designated pickup days at your school then go to your school dedicated page. Each school has a calendar that is dedicated only to your school. ODS employees will actively update this calendar and clearly mark important days. Reach out with any additional questions!

Does ODS provide additional services?

Yes, we provide full service shipping including: 

  • Pickup of items to be shipped
  • International or domestic shipping (up to 40% discount) 
  • Learn more under "Shipping FAQs"

Junk Removal

  • Don't need storage? Getting new stuff next year? No problem, we can junk all the extra stuff so you don't have to worry about. Call 781-499-5330 to learn more about junk removal. 
How does the ODS storage process work?
  • We deliver boxes (and packing materials) during the last week of class
  • You pack your items/ schedule a pickup day
  • We pick up your items either curbside or in your room
  • When you're back on campus we deliver your items to you. 
Are ODS facilities climate controlled?

We genuinely care about the well-being of your items. All ODS facilities are climate controlled to ensure items are in a comfortable and safe environment. 

Where are ODS facilities located?

All ODS facilities are located just a few miles from your respective campus. We work hard to find secure and climate controlled facilities near every college and university we service. You never have to worry about your Items going far!

Sign Up Process

How do I sign up for OnDemand Storage?

Signing for ODS is easy. Click here and our website will take you through the sign up process. 

What schools does ODS service?

We service over 40 schools in 10+ states. There is a good chance we service your school. Go to the Find My School to find your college or university. If you want more information about your school's relevant dates/locations etc. go to your school's dedicated page. 

Do I have to enter my credit card?

Yes, we require that you enter a credit card to confirm your pickup time. You'll be charged $1 when your card goes in to confirm it is valid. You will not be charged for your order until all of your items have been successfully picked up and stored with ODS. 

Do I have to upload photos of my items?

No! We took the time to build a virtual storage unit where you can add photos of your items... for you! You'll never forget what you have in storage or its condition when you upload photos of your belongings. If you decide later on you want to add photos no big deal just click into your "My Unit" feature and select photos to upload!

Overall, its a useful perk we offer, but you do not have to use it if you do not want to. 

Can I add extra items?

Don't worry about it! We just ask to do your best to estimate so we can be prepared to execute the job successfully. We understand things change when packing and we fully expect it will differ - just your best guess is all we ask for. 

How do I keep track of my items in storage?

Keeping track of your items has never been easier than with our virtual unit. You can upload photos so you don't forget. However, you'll also receive a physical sheet at pickup with a detailed list of what you have. ODS will also keep a copy of this sheet so there is no discrepancy!

ODS Box Day

What if I do not need ODS Boxes?

No problem. The ODS box is the largest and cheapest box in student storage, but you are always welcome to use your own packing materials. If you use materials that are significantly larger additional fees may apply, but this is typically not the case. Please feel free to call if you have any questions!

What is an ODS Box Day?

ODS Box Days: When ODS is on campus, at a central location, to distribute packing materials to students. ODS Box Days are typically 1-2 weeks before classes end ( and pickups begin) to give students ample time to get packed and ready for pickup

How many boxes can I get?

Our website allows you to request up to 20 boxes, however, you can get as many as you would like. Boxes are FREE to take and use, however unused boxes will have a small charge applied to them if they are not returned at pickup. 

Boxes are $3.50 if unused and not returned.

Will ODS deliver boxes to my room?

As much as we'd love to deliver boxes to every students room, it is not realistic, and therefore you'll have to come to the Box Day location to retrieve your boxes. However, if you have extenuating circumstances please let us know and we can try to work something out!

How many ODS Box Days are there?

At most locations there will be 2-3 ODS Box Days. To find out exactly how many there are at your school visit your school dedicated page and see the storage calendar. Also, during the sign up process you will see all available dates/times. 

Can I get boxes if i'm not signed up?

FREE boxes are only for students who are signed up. All ODS Box Day locations will have laptops there so you can sign up on the spot if you need help or have questions. If you are not signed up you can get boxes, if they're are extra, but there will be a charge associated. 

For non-signed up students boxes cost $3.50/box.

Pickup Day

What can I expect on pickup day?

On pickup day, our trucks will be on/off campus at your school. We will be executing pickups according to times students requested when they signed up. You'll be asked to select a pickup window and we ask that you be ready during that window for pickup. At certain locations, we will reach out and confirm your pickup details ahead of time (1-3 days). 

You can expect ODS to be on time and ready to work professionally and efficiently. If you are not fully packed when we arrive we may not be able to wait depending on the rest of the schedule. Please have your items ready for storage when we arrive. 

How much does pickup cost?

Curbside - you bring items to street level so ODS can load items efficiently and leave costs $0

Full service - we come into your dorm or apartment and retrieve all of your belongings costs $15

Can ODS help pack?

We cannot offer packing services on pickup days. However, at certain schools we offer packing help for $50/hr/packer in the days leading up to pickups. It varies by location so please reach out to learn more or if you need help packing. 

Can I get picked up off campus?

Yes! During the sign up process you'll be asked if you live on or off campus. If you live off campus you'll be prompted to enter your address. 

Can I change my pickup time?

You can change your pickup time from your virtual unit. You'll see "upcoming appointments" and then you can edit. However, if you edit within 48 hours of your pickup time you will not receive first priority, though we will do our best to fulfill. If you need to change your pickup date, then please call 855.216.6617.

What's the latest I can sign up?

You can sign up the day of your pickup or even on the spot during an ODS pickup day. However, students that are signed up 7 days before there scheduled pickup time receive priority. We want to help you with your student storage needs so we'll do everything we can to help you! 

What if no dates or times work for me?

At most locations you can schedule a special pickup. However, at some locations we do not have the ability to service them. If you want a special pickup you must schedule by phone as our website restrictions will not allow it. There are fees associated with pickups scheduled outside regular windows. Please see the additional fees page to learn more. 

What is my pickup window?

Pickup windows are usually between 2-4 hour timeslots when ODS can guarantee we'll be able to service your pickup. We do ask you be available for your whole window. If you cannot be there a friend or family member can stand in for you. Also, at most locations you can schedule and exact time pickup if speak to associate leading up to your pickup day. Additional costs are associated with exact time pickups. 

Storage Questions

Where does ODS store my belongings?

We store items close to your campus. We have a whole team dedicated to finding clean, climate controlled spaces close to college or university campuses. You'll never have to worry about the environment or the location of your items. 

Can I pickup my stuff?

Depending on your location you can pickup your stuff. If you go to school in the Greater Boston Area you'll easily be able to access our HQ and therefore pickup your stuff whenever you want. 

However, our service is full service and requesting the return of items is always faster than scheduling a pickup. 

At most of our locations you can not pickup your stuff due to security reasons. If you need something back - give us a call!

What is a semester period?

A semester period in ODS terms refers to a 3-4 month period where your items are in storage. Our prices listed on your school page denote the one-time price per semester. Summer storage is considered a one-semester storage period and you would be charged once for those items. If you store for 6-8 months that is a two-semester period and you will be charged double the prices listed. 

Can I get my stuff back whenever I want?

Most of our locations the storage is for a full semester period (spring, summer, or fall) and students can only get items back at the end of those periods. However, at some locations we offer pickups and drop offs on a regular basis. Visit your school dedicated page or call 855.216.6617 to find out for sure. 

Does ODS store furniture?

Yes! We do store furniture. However there are some things we do not take: 

Large couches (some locations)

Assembled bed frames (Ikea/ or similar) 

Trundle beds

large refrigerators 

 

Will ODS store loose items?

We will store loose items such as a trash bin, laundry , or microwave. 

We will not store a trash bin or laundry basket that has other items inside of them. All bins should be secure with a top so items inside cannot be lost. 

Is there anything I cannot store?

Including, but not limited to: 

  • Firearms 
  • drugs
  • liquids
  • perishables
  • explosives
  • original artwork
  • unboxed TVs
  • Trundle beds
  • Illegal substances
  • ETC. 

Return Questions

How do I request items back?

Log into your customer account. Check the box on one or all of your items and then click "Schedule Drop Off" and then follow the process. Or call ODS and speak to an associate. 

How much does returning my items costs?

Curbside = $0

Full service = $15

Out of Window Delivery = Starting at $100

Can I get my Items back whenever I want?

ODS strives to serve 1000s of students storage needs every year. We understand there are unique situations and sometimes thing happen expectantly. ODS chooses delivery days that coincide with College/University designated move-in days. Meaning, at every University/College there are 2-4 days (depending on the school) when curbside deliveries are FREE & and in room deliveries cost $15. We purposely choose these days as to give the best service and pricing to as many customers as possible. 

However, if you need special accommodations outside outside of the designated return window additional fees will apply. An out-of-window drop off starts at $100. 

Does ODS return off campus?

Yes, just request your items to be delivered to your off campus address when you schedule your drop off via your customer account. 

Will ODS store loose items?

We will store loose items such as a trash bin, laundry , or microwave. 

We will not store a trash bin or laundry basket that has other items inside of them. All bins should be secure with a top so items inside cannot be lost. 

Shipping Questions

How do I request shipping?

During the sign up process you'll be asked if you need shipping

  1. Ship immediately - we pickup your items at your apartment or dorm and then ship them within 4-8 business days
  2. Store and  ship later - we pickup items for storage at your dorm or apartment and then keep them in storage. At pickup we'll gather more information about the shipping process. If you aren't sure when you items need to be shipped you can call ODS when they're ready and we'll ship them to you. 
Are shipped items insured?

Domestic Shipping:

We use FedEx as our shipping partner and all insurance claims will be handled by FedEx

International Shipping: 

We use DHL as our international shipping partner. All claims will be handled through DHL. 

How much does shipping cost?

Shipping is based off of weight and size. The larger and heavier your packages are the more they will cost to ship. 

Can I ship fragile items?

You can ship fragile items, however, you'll want to make sure you package items properly. FedEx or DHL may deny your claim if your items are not packaged by them or packaged properly. 

  • Glass
  • Electronics
  • Sentimental items 
  • Instruments
  • ETC.
International shipping checklist

When your items go in and out of different countries DHL and Customs are going to go through. To prevent loss or discarding of items and to declare value please fill out the sheet below and give it to your ODS associate at pickup.

COMING SOON!

Payment Questions

How does ODS pricing work?

ODS charges on a per-item basis. Every item is categorized based on its size and then assigned a price. Prices may vary by location so check your school dedicated page to see the exact prices at your school. ODS has the cheapest and fairest prices in student storage and we're looking forward to helping you! 

Our pricing term(s) is split up into 3 different trimesters (summer, fall, spring). The prices listed on you school dedicated page are the per trimester pricing of each item at your school. 

How does ODS have such great prices?

ODS has such fair and cheap prices because we take the time to plan. Planning ahead and using data analytics to find the best warehousing and supplies sourcing we are able to pass the savings onto you - enjoy!

Not sure about an item?

Please reach an associate and we can give you an exact quote. Info@ondemandstorage.com or 781-499-5330

How do ODS prices compare?

ODS has the best prices in student storage. We work hard to pass savings onto you. Some of our competitors charge as much as $50 for a 24" x 18" x 18" box while ODS typically charges $30!

When will I be charged?

$1 when you sign up to confirm your card/ appointment. Then you will only be charged after pickup for them items you actually put into storage! Once your storage crosses into a second storage period (summer, fall, or spring) you will be charged on the first day of that period. Please note this charge is non-refundable. You are always pre-paying the entire storage period. 

An additional storage period starts when: 

  • Your school designated move-in days have passed (summer storage end)
  • Fall Semester Ends (Move-in through December)
  • Spring Semester Ends (Jan- through End of Spring)
Additional Fees

Go Here 

While we don't like to charge our customers extra fees we have to make sure every customer has a great experience. By signing up late or not thawing your fridge you risk another customer having an unpleasant experience. Thanks for understanding!

Invoicing

After pickup, ODS will charge your card on file within 24-72 hours of pickup. If you want to change your payment method please reach out to ODS and we can change it over the phone. If your card gets declined, an associate will reach out with a phone call and email. If you do not settle your outstanding payment within 7 days the follow fees will apply. 

$25 + $1.25/day the invoice is unpaid. 

Protection Questions

Does ODS offer physical protection?

All items are transported and stored with best practice techniques. 

Extra protection: 

  • Boxes
  • Blankets - During sign up you can request blankets (moving pads) at $10/pad. 
Does ODS offer insurance?

ODS insurance allows you to pay a small fee in exchange for an insurance policy.

The policy is the whole item, not sub-items inside of boxes/bins etc.

Example: $10 for $100 coverage can be applied to the total claim on a box. The $100 coverage is not extended to each individual item inside but a one time payout for the entire contents of that item. 

Policies: 

$10 for $100

$25 for $250

$50 for $500